Data Deletion Instructions

1. Merchant account deletion

If you have a Wasl Cart account at https://app.waslcart.online:

1. Sign in to your dashboard.
2. Open Account & Privacy settings.
3. Choose Request data deletion / Delete account.
4. Re-enter your password to confirm.

We will queue deletion of your merchant account operational data (stores, customers, orders, messages, inbox, campaigns, automations, and related records tied to the account), subject to the retention exceptions below. Access to the dashboard is disabled when deletion is requested.

Alternatively, email support@waslcart.com from your registered account email with the subject line “Data Deletion Request” and include your account name and reason.

2. Shopper / end-user requests

If you are a customer of an online store that uses Wasl Cart, contact that store/merchant first. Merchants control the customer relationship. You may also email us at support@waslcart.com with the store name, your phone number used for WhatsApp messages, and order references if known. We will work with the merchant or process deletion of Wasl Cart-held records where appropriate.

3. Meta / WhatsApp related data

Wasl Cart may process phone numbers, message metadata, and template delivery statuses via Meta WhatsApp Cloud API on behalf of merchants. To request deletion of data obtained through a Meta login or WhatsApp integration associated with Wasl Cart, use the merchant deletion flow above or email support@waslcart.com with:

• Your name and contact email
• Phone number(s) in E.164 format if known
• Merchant/store name if applicable
• Any Meta user ID or app-scoped identifier you received, if available

We will confirm the request and delete or anonymize Wasl Cart-held personal data related to the request, except where retention is required as described below. Deletion on Meta’s systems (for example WhatsApp delivery logs held by Meta) is governed by Meta’s own policies and tools.

4. What we may retain

After a deletion request, we may retain limited records required for legal, tax, fraud-prevention, dispute, or financial compliance purposes, such as invoice records, payment proofs, Shopify billing references, credit ledger summaries needed for accounting, and admin audit logs. Retained records are restricted and not used for marketing.

5. Timeframe

We aim to complete deletion processing within 30 days after verifying the request, unless a more complex investigation or legal hold applies. You will receive confirmation by email when the request is accepted and when processing is complete, where contact details are available.

6. Contact

Privacy / deletion: support@waslcart.com
Support: support@waslcart.com

Marketing site: https://waslcart.online · App: https://app.waslcart.online

Internal note for operators: confirm this URL in the Meta Developer Console Data Deletion Instructions field after legal review.