Refund Policy

1. Subscriptions and plan fees

Plan fees are generally non-refundable once a billing period has started and credits or access have been granted. If you believe you were charged in error (duplicate charge, wrong plan), contact support within 7 days with your invoice, Shopify charge reference, or payment proof.

You may stop using the service at any time. Plan fees for a started billing period are generally non-refundable once credits have been granted. Cancel before renewal to avoid the next period where applicable.

2. Message credits

Credits already used for sent or attempted messages are not refundable. Unused credits from a clearly erroneous top-up may be reversed at our discretion after review. Starter credits granted at registration are promotional and not redeemable for cash.

3. Dedicated WhatsApp setup fee

The one-time dedicated number setup fee covers onboarding and setup work. Meta approval is not guaranteed. Review available if Meta rejects the number and billable setup work is incomplete. Delays alone do not qualify.

4. Shopify App Billing

Charges processed through Shopify App Billing also follow Shopify’s billing and refund mechanisms. Contact Wasl Cart support and, where required, use Shopify’s billing support channels. Wasl Cart cannot unilaterally reverse some Shopify-mediated charges without Shopify’s processes.

5. Manual / WooCommerce payments

For manual bank transfer, JazzCash, or EasyPaisa payments with uploaded proof: if a payment was approved in error, or a duplicate proof was paid, we may reverse access and arrange a refund or credit after verification. Refunds of manual transfers follow the original payment rail where feasible and may take additional banking time beyond our internal review window.

6. How to request

Email support@waslcart.com or open a Help ticket in your Wasl Cart account. Include the payment reference, account email, and reason. We aim to complete an initial review within 14 business days.

7. Chargebacks

Please contact us before filing a chargeback so we can resolve billing mistakes quickly. Confirmed abuse, unpaid usage after delivery of service, or fraudulent chargebacks may lead to account suspension.

Internal note for operators: this policy should be reviewed by a qualified legal professional before public launch.